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Performance Measurement

Strategy Driven

It turned out that the unit was driving profits by raising prices and cutting marketing and advertising expenditures. Higher prices and reduced advertising created an opening for competitors to take away market share, which they did. So while profits were rising and ROIC was high, market share was declining.

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How Can You Shield Your Small Business From Disaster?

Strategy Driven

We live in a data-driven society now, and unfortunately the illegal exchange of some of those details is big business on the black market. Start by making sure that you have the latest anti-virus and malware software installed with regular security patches – Norton even make this type of software specifically for small businesses.

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CEOs, Get to Know Your Rivals

Harvard Business Review

He claimed that based on this insight he could anticipate their market moves one or even two steps in advance. At the same time, we continued to invest in long-term product development and overseas markets, knowing it was unlikely he could follow us in the short term.”. expansion, out-maneuvering Adelson in the domestic market. “We

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Grandiose, Narcissistic, Impulsive E-Personalities — and What They Might Do to the Economy

Harvard Business Review

My research shows that, online, we take on new character traits that add up to a full-fledged "e-personality" — a disinhibited way of behaving and transacting that can be very different from how we have always operated. Norton & Company, 2011). Psychotherapy for your e-tail therapy? It wasn't supposed to turn out that way.

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Three Things that Actually Motivate Employees

Harvard Business Review

Getting them to market demands more than corporate systems can handle, so they must beg for IT upgrades, recruit and budget themselves, and even take on sales responsibilities to explain innovations to customers — which adds to the workload. As my HBS colleague Michael Norton shows in his book Happy Money , giving to others boosts happiness.

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Why Facebook Should Worry About Tencent

Harvard Business Review

What’s really significant, though, is that by buying WhatsApp, Facebook has signaled its intention of taking on Tencent, China’s biggest Internet company, which is trying to become the global leader in the instant messaging market. Tencent is pushing into markets outside China; it is keen to become the world leader.

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How to Work with a Bad Listener

Harvard Business Review

A colleague who doesn’t listen can also “have very negative consequences from an operational standpoint — there are often a lot of mistakes because projects don’t get executed correctly.” ” So it’s imperative to address the issue. Say something like: “You seem distracted.

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