Remove Marketing Remove Operations Remove Root Cause Analysis
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Untangling the Accountability, Systems, and Process Management Knot

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. This showed that roughly 85% of the time the failure is caused by the system, processes, structure, or practices of the organization. Accountability is a mess in many organizations.

Process 52
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At the Crossroads: Piecemeal Programs or Culture Change?

The Practical Leader

Fad surfing in the C-suite often leads to dunking trainees in the training tank , slogans, improvement projects, marketing campaigns, motivational programs, educational fix-them efforts, etc. The main cause of those failures is a partial and piecemeal effort.

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Are These Systems Serving or Subverting Organization Results?

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. What’s Your OS (Operating System): Is Technology Supporting or Controlling?

System 52
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Data Can Do for Change Management What It Did for Marketing

Harvard Business Review

Housing market price changes can be more accurately predicted from analysis of Google searches than by a team of expert real estate forecasters. There has been a rapid uptake in health care, consumer marketing, crime reduction, agriculture, scientific research, and many other areas.

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Applying a Model for Small Business Continual Improvement

Deming Institute

Applying SMED, the theoretical sessions would act as the external activities that operators have to perform before a changeover, and actually implementing them in a running business would be the internal ones. Root cause analysis. Marketing mix. 6 Sigma Statistical tools to analyze Market data BCG matrix.

Deming 28
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How Companies Are Using Machine Learning to Get Faster and More Efficient

Harvard Business Review

We’ve seen this in stock trading, marketing, and manufacturing, where more data streams make it harder to find information that is urgent or meaningful. Market monitoring. SailThru, also out of New York City, helps marketers deploy more effective promotional emails by analyzing email and web data to build customer profiles.

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Can GM Make it Safe for Employees to Speak Up?

Harvard Business Review

First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis. Managers coded their operations green at the first couple of meetings to show how well they were doing, but Mulally called them on it. So it had to use the washer fluid itself to cool down.”