Marshall Goldsmith

DECEMBER 16, 2013

Leaders can no longer afford to let the vagaries of the job market determine who leaves and who stays. The CEO of a leading telecommunications company recently embarked on an innovative approach. As the perceived value of key knowledge workers increases, the competition to hire these workers will intensify.

Bureaucracy 151

Bureaucracy Intellectual Capital Kotter Telecommunications 151

Harvard Business Review

MAY 2, 2011

As multinational corporations pursue opportunities in emerging markets, they're bound to stumble if they overlook the developed economies, and vice versa. Without operating in the former, they won't be able to attain economies of scale; sans the latter, they're unlikely to continue developing state-of-the-art technologies.

Globalization 15

Globalization Marketing Venture Capitalist Biotechnology 15

Harvard Business Review

OCTOBER 30, 2014

Nowhere else in the executive suite of a typical corporation are two functions as closely intertwined as sales and marketing. Yet for all the shared responsibility, the marketing and sales relationship has often been a contentious and lopsided one, with sales dominating in B2B sectors while marketing leads in B2C ones.

Marketing 12

Marketing Guidelines B2C Analysis 12

Harvard Business Review

JUNE 12, 2017

CenturyLink is one of the largest telecommunications providers in the United States, serving both small and large businesses nationwide. According to Scott Berns, CenturyLink’s Director of Marketing Operations, the company has approximately 1,600 sales people, and the Angie pilot started with four of them.

Marketing 8

Marketing Follow-up Tools Telecommunications 8

Harvard Business Review

APRIL 16, 2015

Nokia, today’s telecommunications networking company, has made corporate transformation into an art form. As the company explored new markets, it began to make additional investments in pre-cellular mobile radios and other componentry in the emerging market for mobile communications.

Telecommunications 8

Telecommunications Crisis Committee Marketing 8

Harvard Business Review

AUGUST 29, 2016

But then we looked specifically at banks that faced heightened uncertainty for some reason—for example, because they were growing rapidly in an uncharted market territory or because they were operating in a lending market with unusual loans and atypical, heterogeneous clients.

Telecommunications 10

Telecommunications Banking Uncertainty Sample 10

Harvard Business Review

JUNE 7, 2017

By contrast, companies with strong basic analytics — such as sales data and market trends — make breakthroughs in complex and critical areas after layering in artificial intelligence. First, managers should ask themselves if they have automated processes in problem areas that cost significant money and slow down operations.

Company 13

Company Telecommunications Retail Supply Chain 13

Harvard Business Review

MAY 9, 2012

Through the first half of the last decade, a foundation of Nokia's competitive advantage was its unmatched ability to customize a wide variety of phones for operators. It helped to establish the Symbian operating system in 1998 and spent a fortune trying to attract developers to the platform. Are You Targeting a Phantom Market?

Innovation 15

Innovation Supply Chain Telecommunications Core Competence 15

Harvard Business Review

NOVEMBER 9, 2011

COOs are relatively common in service industries such as financial services, energy, information technology and telecommunications, but in manufacturing sectors — such as automotive, chemical, and pharmaceutical companies — they are relatively rare. What do you think?

COO 14

COO Sample Telecommunications Automotive 14

Harvard Business Review

MARCH 6, 2018

But as global technology brands penetrate African economies, it is becoming evident that most local startups are experiencing new levels of competition, which could potentially disrupt their operations. Across African markets, information and communication technology (ICT) is facilitating the process of socioeconomic developments.

Globalization 8

Globalization Banking Entrepreneur Technology 8

Harvard Business Review

APRIL 6, 2016

The latest nuclear reactor designs, promising higher safety, longer operating life, and lower operating costs, cost up to $25 billion after factoring in the huge budget overruns. The common idea behind these models is that the company does not have to be the (full) owner of the asset to be its (sole) operator.

Co-Opetition 8

Co-Opetition Operations Cost Cooper 8

Harvard Business Review

JULY 31, 2012

Going after future opportunities at the micromarket level can seem risky, but basing strategy on old views of markets and their past performance is riskier still. The first step is to overlay the rough allocation of resources across markets on the basis of their overall potential.

B2B 15

B2B Chemicals Analysis B2C 15

Harvard Business Review

NOVEMBER 23, 2010

He started very well, but as soon as his cash flow improved, financial burdens from family systems stifled his operations. When I founded the nonprofit African Institution of Technology , I initially focused on helping African entrepreneurs or artisans, especially those with only primary education, develop new skills and market opportunities.

Books 15

Books Guidelines Banking Telecommunications 15

Harvard Business Review

DECEMBER 28, 2017

This is promising for a market formerly dubbed the “breadbasket of Africa.” ” Once one of Africa’s most developed markets – with a solid education system, good infrastructure, and a relatively large middle class – decades of mismanagement have cost Zimbabwe.

Banking 8

Banking First-mover Advantage Politics Finance 8

Harvard Business Review

JANUARY 17, 2012

As new technologies in social media, transportation, and telecommunications bring us closer together, it's more critical than ever for organizations to recruit, develop, and retain multicultural leaders who can skillfully navigate both the opportunities and challenges of a more connected world. The world is getting smaller.

Competitive Advantage 15

Competitive Advantage Leadership Telecommunications Talent Management 15

Harvard Business Review

JUNE 6, 2011

When BP struck the deal in January of this year, it was hailed as a master stroke to regain standing in the markets after its disaster in the Gulf of Mexico. s total value to its joint ventures in Japan and in China, where these JVs hold strong positions in booming markets for online business. Small wonder that Yahoo!'s

Management 14

Management Airlines Telecommunications Marketing 14

Harvard Business Review

JULY 16, 2013

The industry with the greatest skills gap was IT & telecommunications, whose boards are in serious need of international-global expertise and HR-talent management. aerospace & defense, construction & engineering, industrial conglomerates, professional services, textiles); IT & Telecommunications (e.g.,

Telecommunications 8

Telecommunications Biotechnology Health Care Real Estate 8

Harvard Business Review

MARCH 11, 2013

These interviews were conducted with salespeople across a wide variety of industries including high technology, telecommunications, financial services, consulting, industrial equipment, healthcare, and electronics, to name a few. Product Commoditization. Price versus Value. 800 Pound Gorilla.

Telecommunications 16

Telecommunications Price CRM Long-term 16

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. The end-to-end process of customer acquisition and retention — getting rid of duplicate activities and information across marketing, sales and customer service — isnt touched.

Process 15

Process CEO Insurance Guidelines 15

Harvard Business Review

AUGUST 1, 2013

These differences go to the foundation of the modern corporate IT department — the infrastructure — which includes the software, hardware, communications, facilities, data centers, operations, and other technical resources a corporation operates. They''re the business''s brand.

CIO 9

CIO Technology Telecommunications Information Technology 9

Harvard Business Review

JULY 28, 2016

Technology has emerged as a competitive weapon in driving operational excellence and superior service quality. For example, from telecommunication companies to fintech entrepreneurs, African banking fees and commissions are under tremendous presure. Most still put marketing managers in nice cars to look for clients.

Banking 8

Banking Industry Disintermediation Offshoring 8

Harvard Business Review

JANUARY 25, 2012

The data-driven have crafted the best strategies, uncovered wholly new markets, and kept operational costs low. Armed with a deep understanding at the customer-level of where it makes money (not just generates revenue), a company can forge new relationships, change its price structure, and redirect its marketing campaigns.

Organization 15

Organization Telecommunications McKinsey Price 15

Harvard Business Review

MAY 8, 2012

Google has its own contender in the market, Google Voice. Bharti is the largest telecommunications services provider in India. Its market cap has steadily grown over the same period and stood at around US$30 billion as of 2010. Skype , for example, competes with fixed-line carriers by offering free mobile Skype calls.

Outsourcing 12

Outsourcing Wireless Telecommunications Core Competence 12

Harvard Business Review

JULY 17, 2015

Here’s what we know: The $290 billion global television market is being disrupted by six billion mobile devices and a new generation of consumers that demand their programing when, how, and where they want it. Video is no longer the cornerstone of revenue for cable operators. Megamergers won’t solve for this disruption.

Video 8

Video Telecommunications Early Adopters Advertising 8

Harvard Business Review

APRIL 26, 2013

There is a growing sense that so-called lean start-up techniques — developing a minimal viable product, learning in the marketplace, and pivoting based on market feedback — can help to unleash this potential. Studying the book market then led Bezos to locate his company near some of the major book distributors.

Ries 8

Ries Telecommunications Business Model Competitive Advantage 8

Harvard Business Review

APRIL 29, 2013

How can I help marketing retain more customers? In March this year, for example, it hosted a two-day session in co-operation with the World Bank, various UN agencies, and the Qatar Computing Research Institute to study data around poverty and corruption. They built on these assessments to create 30 finely targeted marketing campaigns.

Analysis 8

Analysis Storytelling Brainstorming Telecommunications 8

Harvard Business Review

MAY 8, 2012

Starting in the 1970s, the country's ability to create low-cost, quality products helped them dominate key industries, such as automobiles, telecommunications, and consumer electronics. To compete with this miraculous turnaround, Western companies, starting with Motorola, began to adopt Japanese methods. the United States.

Six Sigma 18

Six Sigma Kaizen Govindarajan Telecommunications 18

Harvard Business Review

MARCH 16, 2016

In addition to lifting some travel restrictions, American financial institutions can establish accounts with their Cuban counterparts and telecommunication firms can export to and install equipment on the island. A further overrepresentation of the actual market size is determined by methodological inconsistencies.

GDP 8

GDP Telecommunications Scenario Planning Travel 8

Harvard Business Review

AUGUST 27, 2012

Initially, these innovations are adopted only by the least demanding industry consumers or those who couldn't afford to participate in existing markets (like the college students who use Reddit to find entertaining Youtube videos instead of paying for HBO). People are primed to embrace disruption in telecommunications.

Rogers 15

Rogers Telecommunications Disruptive Innovation Innovation 15

Harvard Business Review

MAY 16, 2011

True collaboration always has open-ended elements — ranging from precisely how new innovations will be implemented, to how products will fare in the market, and even to what priorities partners will pursue in the face of changes in the environment. Google uses a different approach to working with multiple external parties.

Software 16

Software Licensing Long-term Telecommunications 16

Harvard Business Review

APRIL 1, 2016

All companies that operate internationally face a striking dual challenge in dealing with public policy: Nations across the globe enact an ever-changing, ever-expanding array of detailed legislation and regulation to protect workers, consumers, investors, and the public welfare, and these diverse rules shape what companies can and cannot do.

Policies 8

Policies Politics Short-term Globalization 8

Chartered Management Institute

AUGUST 1, 2023

Retaining quality and impact: Increased flexibility where training retains certain principles such as a clear link to the labour market, work-based learning, independent accreditation and assessment, and capturing outputs for individuals, employers, and the economy. Flexibility and open spend: Under this system any levy incurred above 0.5%

Products 52

Products Productivity Short-term Retail 52

Harvard Business Review

MARCH 16, 2015

Their concerns fell into three broad categories: talent, operating in a global marketplace, and regulation and legislation. Operating in a Global Marketplace. Eight of the CEOs pointed to the challenges of operating in a fast-paced global marketplace. Talent pipelines were also a concern. Currency really had a big effect.”

CEO 8

CEO Stephenson Pharmaceuticals Globalization 8

Harvard Business Review

SEPTEMBER 15, 2016

companies to reverse years of enhancements and innovations in secure online transactions and data storage that power the world’s largest retail e-commerce market , valued at $238 billion. For example, Carbonite now operates several directly-owned or reseller-owned data centers deployed across Europe. We’d be asking U.S.

Technology 8

Technology Globalization Software Telecommunications 8

Harvard Business Review

NOVEMBER 27, 2012

Ellen Kullman (DuPont), Maria das Graças Silva Foster (Petrobras), and Chua Sock Koong (Singapore Telecommunications) lead three of the most powerful companies in the world. Among countries of the Organisation for Economic Co-operation and Development (OECD), women on average spend about 2.4

Microfinance 9

Microfinance Flextime Globalization Telecommunications 9

Harvard Business Review

OCTOBER 28, 2013

These approaches show how companies are going beyond simply establishing an outpost in Silicon Valley to creating, instituting and sustaining different “operating models.”. Swisscom AG is the major telecommunications provider in Switzerland. Innovation Operations Strategy' Idea Scouting.

Innovation 8

Innovation Telecommunications Technology Entrepreneur 8

Harvard Business Review

JULY 5, 2011

It is rare to find an American company that is not developing a market strategy to benefit from the rapid growth of emerging markets such as Brazil, India, and China. These include, among others, access to foreign markets for investments, protecting intellectual property, or visas for skilled, temporary staff. Instead, U.S.

Strategy 10

Strategy Globalization Politics Telecommunications 10