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Untangling the Accountability, Systems, and Process Management Knot

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. This showed that roughly 85% of the time the failure is caused by the system, processes, structure, or practices of the organization. Accountability is a mess in many organizations.

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Are These Systems Serving or Subverting Organization Results?

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization.

System 52
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At the Crossroads: Piecemeal Programs or Culture Change?

The Practical Leader

Fad surfing in the C-suite often leads to dunking trainees in the training tank , slogans, improvement projects, marketing campaigns, motivational programs, educational fix-them efforts, etc. It’s typically executed with pushing rather than pulling through manipulation and bribery to “motivate” higher performance.

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Data Can Do for Change Management What It Did for Marketing

Harvard Business Review

Housing market price changes can be more accurately predicted from analysis of Google searches than by a team of expert real estate forecasters. There has been a rapid uptake in health care, consumer marketing, crime reduction, agriculture, scientific research, and many other areas.

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Applying a Model for Small Business Continual Improvement

Deming Institute

Root cause analysis. Marketing mix. 6 Sigma Statistical tools to analyze Market data BCG matrix. Leadership. 7) Institute modern methods of supervision. 8) Drive out fear. 3) Be agile by delegating tasks and trusting your team. Deming System of Profound knowledge. 2) Adopt the new philosophy. Customers. Processes.

Deming 28
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Integrate Analytics Across Your Entire Business

Harvard Business Review

A CoE is a team of data scientists, business analysts and domain experts from various business functions — sales, marketing, finance, and R&D, for example — that are brought together to facilitate a cross-pollination of experiences and ideas to find solutions to a variety of business goals. Develop a robust root cause analysis capability.

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Integrate Analytics Across Your Entire Business

Harvard Business Review

A CoE is a team of data scientists, business analysts and domain experts from various business functions — sales, marketing, finance, and R&D, for example — that are brought together to facilitate a cross-pollination of experiences and ideas to find solutions to a variety of business goals. Make collaborative decisions.