Marshall Goldsmith

DECEMBER 16, 2013

Leaders can no longer afford to let the vagaries of the job market determine who leaves and who stays. The CEO of a leading telecommunications company recently embarked on an innovative approach. As the perceived value of key knowledge workers increases, the competition to hire these workers will intensify.

Bureaucracy 151

Bureaucracy Intellectual Capital Kotter Telecommunications 151

Strategy Driven

JUNE 13, 2011

Marketing might need greater bandwidth for YouTube campaigns, for example. Keith has over 10 years experience in telecommunications and data networking. Consider tailoring access by department or individual. About the Author. Keith Ross is product manager for Networking products at Black Box Corporation.

Strategy 93

Strategy Management Telecommunications CRM 93

Strategy Driven

DECEMBER 11, 2013

We believe a clear, forward-looking strategy, translatable to the day-to-day activities of all organization members, is critical to realizing success in today’s fast paced market environment. Not only does a compelling, well-executed strategy align individuals to common goals, it ensures those goals best serve the company’s mission.

Wireless 58

Wireless Benchmarking Asset Management Industry 58

Terry Starbucker

MAY 22, 2016

It was the Marketing Manager, and he had been in the cable business for over 20 years. Why are you doing this – you don’t have a Marketing staff. He wanted it done, and I wasn’t going to let him down, two weeks into THIS job. So I fired those 11 people, with perfunctory, impersonal, and utterly terrible phone calls.

Letter 171

Letter Leadership Call Center Long-term 171

HR Digest

OCTOBER 25, 2023

The organization has been active since 2002 and has made great strides in opening up the job market for disabled employees. The 501(c)3 non-profit organization states its dedication to reducing unemployment rates among individuals with disabilities by connecting them to employers who are looking to increase the diversity among their workers.

Diversity 116

Diversity Telecommunications Call Center Training 116

Marshall Goldsmith

FEBRUARY 11, 2013

I don’t know much about telecommunications – it just seemed obvious. Within the next 20 years there will be millions of brilliant, highly educated knowledge workers flooding the global job market. I just returned from a trip around the world. As an American, what I observed was sobering. They will speak fluent English.

Telecommunications 98

Telecommunications Education Politics Quality 98

Strategy Driven

OCTOBER 11, 2023

Those who do not possess a reliable phone connection are at a disadvantage in the job market and can’t communicate with family members or employers. The lifeline service in the state of Missouri was designed to provide low-income households with the telephone and mobile data services they need to participate in today’s world.

Wireless 93

Wireless Discount Guidelines Participative 93

Strategy Driven

JANUARY 28, 2021

Telecommunications scams have been increasing in numbers over the years, costing businesses over $32.7 Marketing teams can also benefit from phone call analysis. With VoIP, they can calculate customer experience scores and customer sentiment, which help marketers determine the most loyal customers and reward them.

Company 73

Company Software Telecommunications CRM 73

Strategy Driven

JANUARY 28, 2020

Furthermore, the media and information industries will continue to invest in telecommunications outsourcing. In 2020, the market grew to $180 billion. Experts also believe that the quantum computing market will reach a value of $8 billion globally by 2027. Telehealth Market to Make Waves.

Outsourcing 65

Outsourcing Trends Offshoring Telecommunications 65

Eric Jacobson

FEBRUARY 1, 2017

For those organizations who have gender-balanced boards, data is striking: Since 2005, publicly traded companies with more than one women on their boards have seen stock market returns of a compound 3.7 percent a year higher than those with no female representation.

Chief Operating Officer 50

Chief Operating Officer How To Leadership Telecommunications 50

Strategy Driven

DECEMBER 23, 2010

He is an advisor to business leaders from a variety of organizations throughout the world, including major Fortune 500 companies, as well as private and nonprofit institutions in industries such as aerospace, healthcare, government, professional associations, telecommunications, and finance.

Resistance 56

Resistance Download eBook Newsletter 56

Strategy Driven

MAY 15, 2015

Here are some examples of Joint-Venturing: Producers of energy create an independent drilling or marketing entity. Telecommunications industry service providers. Group marketing programs, such as auto dealer clusters, municipalities for economic development, travel and tourism destinations, trade association and product image upgrades.

Cooper 50

Cooper Open-book Tourism Telecommunications 50

The Practical Leader

JULY 18, 2011

A telecommunications company discovered that when company representatives periodically called customers, those customers perceived improvements in their service — such as fewer dropped calls — whether there actually were less calls dropped or not. Blurring the Lines: A Broader Definition of Service/Quality.

Quality 49

Quality Telecommunications Definition Blog 49

Strategy Driven

JANUARY 3, 2011

Written in a clear, professional and straightforward manner, it is relevant to the management of all types of projects, including IT, construction, engineering, telecommunications and government, as well as many others.

Project 56

Project Goal Management Budgeting 56

Harvard Business Review

MAY 2, 2011

As multinational corporations pursue opportunities in emerging markets, they're bound to stumble if they overlook the developed economies, and vice versa. Nokia, for example, commanded market shares of 40% in China and 56% in India by 2008. Nokia, for example, commanded market shares of 40% in China and 56% in India by 2008.

Globalization 15

Globalization Marketing Venture Capitalist Biotechnology 15

Harvard Business Review

OCTOBER 30, 2014

Nowhere else in the executive suite of a typical corporation are two functions as closely intertwined as sales and marketing. Yet for all the shared responsibility, the marketing and sales relationship has often been a contentious and lopsided one, with sales dominating in B2B sectors while marketing leads in B2C ones.

Marketing 14

Marketing Guidelines B2C Analysis 14

Harvard Business Review

MARCH 7, 2011

The authors, a pair of Ohio State marketing professors, didn't have the vocabulary we use today — PCs, clicks, e-anything. In the not too distant future, a substantial share of [staple items] may be marketed through. In the not too distant future, a substantial share of [staple items] may be marketed through.

Telecommunications 19

Telecommunications Retail Article Marketing 19

Harvard Business Review

DECEMBER 9, 2013

I recently conducted an extensive research project involving more than one-hundred vice presidents of sales at top technology companies (software, cloud, computer hardware, and telecommunications) to better understand the art and science of managing a sales organization today. Telecommunications 66%. Average New Deal Size.

Metrics 14

Metrics Telecommunications Telemarketing Software 14

Harvard Business Review

JUNE 21, 2013

Given the forecasts of uncertain global economic growth, we might expect companies to hold off from hiring new employees and to limit whatever international hiring they do to emerging markets. aerospace & defense, construction & engineering, industrial conglomerates, professional services, textiles); IT & Telecommunications (e.g.,

Telecommunications 15

Telecommunications Health Care Talent Management Biotechnology 15

Harvard Business Review

AUGUST 27, 2012

The Norwegian telecommunication firm, Telenor, has been in the news recently as it tries to sell its Indian joint venture with property developer, Unitech Ltd. In the interim, Telenor wants to auction the unit in order to establish its market value. Clearly, India is an attractive telecommunications market for international players.

Wireless 15

Wireless Licensing Telecommunications Price 15

Harvard Business Review

MAY 8, 2012

Starting in the 1970s, the country's ability to create low-cost, quality products helped them dominate key industries, such as automobiles, telecommunications, and consumer electronics. To compete with this miraculous turnaround, Western companies, starting with Motorola, began to adopt Japanese methods. the United States.

Six Sigma 21

Six Sigma Kaizen Govindarajan Telecommunications 21

Harvard Business Review

JUNE 6, 2011

When BP struck the deal in January of this year, it was hailed as a master stroke to regain standing in the markets after its disaster in the Gulf of Mexico. s total value to its joint ventures in Japan and in China, where these JVs hold strong positions in booming markets for online business. Small wonder that Yahoo!'s

Management 17

Management Airlines Telecommunications Marketing 17

Harvard Business Review

MAY 23, 2012

There's a reason why great chefs visit the farms and markets that source their restaurants: The raw ingredients are critical to success. At one global telecommunications giant, for example, a critical network software upgrade was not only slipping further behind schedule, but the bug density was slowly creeping up, as well.

Micromanagement 20

Micromanagement Document Telecommunications Software 20

Harvard Business Review

MARCH 12, 2012

For example, GE developed an ultra-low-cost ultrasound for rural China which is now marketed in over 100 countries. Logitech developed an affordable mouse for the China market which sells for (the Chinese equivalent of) $19.99 and which they now sell in Europe and the U.S. You need to innovate for India, not simply export to India.

Glocalization 16

Glocalization Mass Marketing P&L Globalization 16

Harvard Business Review

JANUARY 17, 2012

As new technologies in social media, transportation, and telecommunications bring us closer together, it's more critical than ever for organizations to recruit, develop, and retain multicultural leaders who can skillfully navigate both the opportunities and challenges of a more connected world. The world is getting smaller.

Competitive Advantage 16

Competitive Advantage Leadership Telecommunications Talent Management 16

Harvard Business Review

MARCH 11, 2013

These interviews were conducted with salespeople across a wide variety of industries including high technology, telecommunications, financial services, consulting, industrial equipment, healthcare, and electronics, to name a few. Product Commoditization.

Telecommunications 19

Telecommunications Price CRM Long-term 19

Harvard Business Review

MAY 9, 2012

Mixing and matching features, components, and sizes enabled the Finnish telecommunications giant to offer a vast array of choices to win over operators and, through them, consumers. In sharp contrast to Nokia's approach, Apple offered developers a uniform development environment and a direct path to market.

Innovation 16

Innovation Supply Chain Telecommunications Core Competence 16

Harvard Business Review

SEPTEMBER 12, 2012

One of the key tipping points in a market occurs when a company, in Christensen's language, overshoots a given market tier by providing them performance that they can't use. Companies often miss important shifts because they start not among mainstream customers, but at people at the fringes of the market.

System 15

System Christensen Disruptive Innovation Telecommunications 15

Harvard Business Review

AUGUST 29, 2016

But then we looked specifically at banks that faced heightened uncertainty for some reason—for example, because they were growing rapidly in an uncharted market territory or because they were operating in a lending market with unusual loans and atypical, heterogeneous clients.

Telecommunications 14

Telecommunications Banking Uncertainty Sample 14

Harvard Business Review

MAY 10, 2012

Two studies of firms in the telecommunications and financial services industries showed that only about 10% of declared promoters actually do refer profitable new customers. They might enjoy helping with your sales and marketing efforts by providing references or testimonials. That may not be the case at all: they need to be asked.

Reference 15

Reference Telecommunications Survey Customer Loyalty 15

Harvard Business Review

JUNE 12, 2017

CenturyLink is one of the largest telecommunications providers in the United States, serving both small and large businesses nationwide. According to Scott Berns, CenturyLink’s Director of Marketing Operations, the company has approximately 1,600 sales people, and the Angie pilot started with four of them.

Marketing 9

Marketing Follow-up Tools Telecommunications 9

Harvard Business Review

SEPTEMBER 2, 2013

As a result, many top-tier students in developing markets graduating from the best Western institutions are motivated to stay abroad. Even when they come "back home", they often seek ways to replicate the frontier economy in their local markets. It happens across many channels: government institutions (e.g.

Marketing 8

Marketing Transportation Disruptive Innovation Telecommunications 8

Harvard Business Review

JULY 31, 2012

Going after future opportunities at the micromarket level can seem risky, but basing strategy on old views of markets and their past performance is riskier still. The first step is to overlay the rough allocation of resources across markets on the basis of their overall potential.

B2B 15

B2B Chemicals Analysis B2C 15

Harvard Business Review

JUNE 7, 2017

By contrast, companies with strong basic analytics — such as sales data and market trends — make breakthroughs in complex and critical areas after layering in artificial intelligence. In the earlier telecommunications company example, managers understood customer characteristics.

Company 16

Company Telecommunications Retail Supply Chain 16

Harvard Business Review

NOVEMBER 9, 2011

COOs are relatively common in service industries such as financial services, energy, information technology and telecommunications, but in manufacturing sectors — such as automotive, chemical, and pharmaceutical companies — they are relatively rare.

COO 15

COO Sample Telecommunications Automotive 15

Harvard Business Review

NOVEMBER 23, 2010

When I founded the nonprofit African Institution of Technology , I initially focused on helping African entrepreneurs or artisans, especially those with only primary education, develop new skills and market opportunities. Rather, they were abandoning their businesses because of bad bookkeeping.

Books 15

Books Guidelines Banking Telecommunications 15

Harvard Business Review

AUGUST 27, 2012

Initially, these innovations are adopted only by the least demanding industry consumers or those who couldn't afford to participate in existing markets (like the college students who use Reddit to find entertaining Youtube videos instead of paying for HBO). People are primed to embrace disruption in telecommunications.

Rogers 16

Rogers Telecommunications Disruptive Innovation Innovation 16