N2Growth Blog

NOVEMBER 5, 2024

This approach transcends the mere adoption of new tools; it involves reimagining business processes to infuse digital technology into every facet of operations. These efforts have resulted in personalized marketing and improved operational efficiency, underscoring the tangible benefits of a digital-first strategy.

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Agility Constraint Business Model Strategic Planning 404

N2Growth Blog

JANUARY 6, 2024

Understanding the Role of a Chief Operating Officer A Chief Operating Officer (COO) holds a distinctive and crucial role in the corporate ecosystem. Equipped with a holistic view of the organization’s objectives and a deep understanding of its operations, a COO is often considered the key driver of operational excellence.

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COO Chief Operating Officer Efficiency Operations 374

Terry Starbucker

AUGUST 17, 2014

Step 9 : Create a set of 3 key metrics, based on three key areas: 1) Happy customers 2) Customers in pain and 3) Total customers. Step 10 : Connect “value umbrella”, the culture of accountability, and the 3 key metrics to a higher purpose than profit: employee happiness and fulfillment. Have employees repeat often.

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Leadership Metrics Policies Guidelines 419

N2Growth Blog

OCTOBER 25, 2024

A COO’s role is integral to any enterprise’s success, serving as the right hand to the CEO and ensuring the seamless functioning of business operations. The COO is often tasked with translating strategy into action, leading critical functions ranging from operations and finance to sales and marketing.

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COO Process Emotional Intelligence Operations 374

Great Leadership By Dan

JANUARY 7, 2021

Most of them tell me that they spend most of their time looking at performance indicators - Summaries of key metrics - Spreadsheet data - Other dashboard tools. Monitoring performance metrics is a good thing. Yet sometimes internal systems present metrics that are easy for us to monitor but aren’t the right things for us to monitor.

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Blanchard Metrics Incentives Consultative 326

Terry Starbucker

NOVEMBER 27, 2011

Establish the “Immutables” – You’re now ready to lay down a few operational “immutables” – your leadership lines in the sand. We used 3 – total customer counts, our operational fault rate, and our Net Promoter Score. THAT’s what this was all about. And guess what?

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Leadership Mission Statement Metrics Survey 416

N2Growth Blog

APRIL 25, 2024

These changes necessitate a keen understanding of the current landscape to successfully navigate the complexities and ensure organizations’ continued operations and survival. Mitigate these risks by creating a succession plan that evolves with the organization and operating environment.

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Uncertainty Planning Succession Long-term 442

Terry Starbucker

NOVEMBER 20, 2016

That’s a good example of a BHAG that can resonate and work, because it it’s a big dream that can be “chunked” into tangible pieces, like pushing a customer service metric like a Net Promoter Score to the top of the industry charts. Unrealistic budgets and operational goals are morale (and job) killers.

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BHAG Company Short-term Long-term 391

Let's Grow Leaders

NOVEMBER 6, 2023

The Strategic Sort: Deciphering What Matters Most Picture this: Your boss slides over a scroll of 27 KPIs and you’re playing a corporate game of ‘Which Metric is Least Tragic?’. And curiosity about how to approach your work differently. Identifying the expendable can be surprisingly quick once you start that dialogue.

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How To Stress Power Constraint 601

Leading Blog

MARCH 8, 2024

As founder and CEO of Chobani, a top-selling yogurt company, he “operates on a simple fundamental principle, that we do well by doing good.” They engage with issues that may not be found in a job description or easily measured by traditional metrics. Hamdi Ulukaya – Ulukaya immigrated to the U.S.

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Ethics Leadership Morale Consultative 389

Leading Blog

DECEMBER 4, 2023

These metrics relate to judgment and decision-making in organizations, and it’s easy to see that if the leader doesn’t allow employees to feel psychologically safe, they won’t voice their concerns, nor will they engage in risk-taking needed for innovation for fear of reprisal.

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Self-aware Leadership Metrics Short-term 399

N2Growth Blog

SEPTEMBER 17, 2024

The Chief Operating Officer is an organization’s powerhouse, ensuring every process and experience in your business runs like a well-oiled machine. This key executive monitors daily operations, ensuring efficient and effective methods. Tech Savviness: Leveraging technology to boost operational efficiency.

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COO Chief Operating Officer Operations Efficiency 365

Terry Starbucker

JULY 31, 2011

I was never a believer of Osmosis – when I was in the corporate world I had a requirement that EVERY employee in my department could recite our 3 key operating metrics (and the latest measurements), and our company values mantra, if I happened to see them and ask them. And oh yes, I asked.

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Succession Leadership Metrics Travel 390

Strategy Driven

JUNE 7, 2021

Deploying an operational risk management program that does the intended job remains a challenge for many businesses today. The industrial sector and others have witnessed rapid changes that significantly altered the way businesses operate. They need to train all employees to make risk-based thinking part of everyday operations.

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Operations Strategy Management Risk Management 113

N2Growth Blog

JULY 6, 2010

Posted on July 7th, 2010 by admin in Leadership , Operations & Strategy , Rants By Mike Myatt , Chief Strategy Officer, N2growth I have read some interesting articles and blog posts of late on the subject of CEO term limits, and felt this topic worthy of discussion.

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CEO Blog Long-term Short-term 305

Terry Starbucker

JULY 6, 2014

Of the 8 core principles of More Human leadership , it’s #6 - Measuring, monitoring and managing with the right metrics - that presents the biggest “nuts and bolts” challenge to any leader. I’m the SVP of Operations of a Cable TV Company that operates in 4 states and has 22 operating divisions.

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Metrics Leadership Operations Report 214

N2Growth Blog

FEBRUARY 28, 2011

The amount of capital required to run a business is based upon how the business is operated. Therefore if leadership operates the business without consideration for capital constraints, or irrespective of capital formation issues, then the blame should fall squarely on the shoulders of leadership. Thoughts?

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Brand Entrepreneur Marketing Execution 379

Leading in Context

DECEMBER 20, 2017

Business leaders have learned that ethical leadership transforms organizational metrics. Global citizens have learned that values are the most important defining characteristics of nations, and if we don't operate from a base of values we descend into conflict and chaos. Perhaps 2018 will be THE YEAR.

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Ethics Metrics Globalization Operations 225

Terry Starbucker

MAY 16, 2010

How these two goals are connected by the company’s leadership is critical to building operational greatness – an organization that is working at high efficiency, with great enthusiasm and ever increasing productivity. Key Company-Wide Metrics. Goals are set for these metrics, and rewards are given for hitting and/or exceeding them.

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Metrics Mission Statement Download Objective 243

N2Growth Blog

NOVEMBER 8, 2023

Effective leaders in this space have the ability to optimize supply chain operations, streamline processes, and identify cost-saving opportunities. A well-rounded and comprehensive set of leadership requirements can be defined by involving stakeholders from finance, operations, and other relevant areas.

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Chief Procurement Officer Supply Chain CPO Leadership 412

Leading Blog

JULY 12, 2021

Caution: do not obsess over and single metric or forge to update your metrics as you grow. #7 But if that’s the only practice you’re getting, chances are you’re only operating at a fraction of your potential. 7 Take the Risk Out of Risk-Taking. Find stretch opportunities that don’t impose a high cost to failure.

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Engineering Succession Audience Metrics 369

N2Growth Blog

NOVEMBER 29, 2010

Posted on November 29th, 2010 by admin in Miscellaneous , Operations & Strategy , Talent Management By Mike Myatt , Chief Strategy Officer, N2growth Bonus or no bonus? They must be relevant, meaningful, in alignment with cultural values, and tied to the right set of metrics. That is the question.

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Blog Metrics Brand CEO 382

N2Growth Blog

MARCH 4, 2012

In today’s post I’ll look at the topic of resourcing as a key success metric for anyone in a leadership position. The bottom line is this – apply your best talent and the lion’s share of your operating capital towards exploiting your greatest opportunities or toward solving your greatest challenges.

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Resources Leadership CEO Fashion 321

N2Growth Blog

JANUARY 6, 2024

Nonprofit organizations typically operate on tight budgets, making it difficult to attract top talent and compete with larger, more financially robust entities. Evaluating Success in Nonprofit Executive Search: Beyond Financial Metrics Evaluating the success of nonprofit executive search goes beyond financial metrics.

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Execution Diversity Long-term Metrics 391

Terry Starbucker

APRIL 17, 2011

I was presenting our quarterly operations review to the executive team at my cable TV company. It had been a particularly good quarter for all of our operating metrics, and I was pumped. It was time to lay it all out there, and gather up the kudos. Because after all, who doesn’t like to be praised?

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Mentor Education Metrics Follow-up 293

Lead Change Blog

APRIL 19, 2021

From “hands-on” execution and metrics to “hands-off” strategic decisions and measures, here are 4 shifts to navigate. As a strategic leader, you cannot operate in the smaller space that defined you as an expert. One of the great leadership challenges is making the transition from subject matter expert (SME) to leading teams of SMEs.

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Execution 360-Degree Feedback Collins Learning-by-Doing 356

N2Growth Blog

NOVEMBER 28, 2023

These indicators are measurable and specific metrics that provide objective insights into the effectiveness of board operations. These KPIs are valuable tools for organizations to assess board operations, make informed decisions, and drive continuous improvement.

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360-Degree Feedback Strategy Objective Diversity 393

N2Growth Blog

DECEMBER 12, 2024

Identifying, attracting, and retaining top healthcare executives who can harmonize quality care, regulatory compliance, operational efficiency, and long-term growth is no small task. Through our executive search process, we pinpoint forward-thinking leaders comfortable bridging clinical insights with cutting-edge innovation.

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Execution Compliance Leadership Pipeline Emotional Intelligence 195

Strategy Driven

JULY 21, 2023

Does your business struggle when it comes to operational efficiency? Efficiency can have a huge impact on the overall success of the company, productivity, employee morale, and many other key metrics, so it is an area that is always worth addressing if there are improvements that can be made.

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Efficiency Operations Metrics Resources 93

Lead Change Blog

JUNE 24, 2019

Trust needs to become baked into the DNA, strategy, and day-to-day operations of all aspects of business because it impacts relationships with all the business stakeholders. Instead, business leaders need to intentionally create a culture that builds, maintains, and preserves trust. Analysts and Investors.

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Supply Chain Reputation Leadership Bottom-up 345

N2Growth Blog

SEPTEMBER 13, 2024

Effective succession planning helps: Prepare Internal Candidates: Equip them to transition seamlessly into key roles, minimizing disruptions and maintaining operational stability. Key aspects include operational efficiency, financial viability, and the stability of business continuity.

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Planning Strategy Succession Long-term 320

Terry Starbucker

MAY 1, 2011

I was in the cable television business (for 23 years), and part of my leadership role was to oversee field operations, which included the service and installation technicians. In this case, we went from “ Hit budget and greatly improve operating metrics ” (the goal) to “ serve our customers and support each other ” (the Cause).

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IRR Leadership Goal Metrics 295

Michael Lee Stallard

NOVEMBER 23, 2014

One way to demonstrate that link is to integrate employee engagement survey data with operational and financial metrics. The vast majority of managers who don’t take time to engage the people they are responsible for leading do so because they don’t see a clear link between employee engagement and superior performance results.

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Survey Leadership Waterman Mentor 359

N2Growth Blog

OCTOBER 28, 2010

In today’s post I’ll take a look at timing as key success metric… As the verse from the old Kenny Rogers song goes “you have to know when to hold em and know when to fold em.&# So much so, that if you don’t think timing is everything - think again.

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Blog Leadership Self-aware Crisis 418

N2Growth Blog

DECEMBER 16, 2023

Understanding the Concept of Governance Excellence Governance excellence refers to the strategic oversight conducted by a company’s board of directors that ensures ethical, sustainable, and profitable organizational operations. The primary step involves an objective assessment to determine operational efficiency and effectiveness.

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Compliance Ethics Efficiency Metrics 243

N2Growth Blog

SEPTEMBER 5, 2024

This role extends beyond managing hiring and employee development; it requires a comprehensive understanding of the company’s financial health, operational needs, market dynamics, and technological trends. A deep understanding of data analytics is also essential, enabling the CHRO to optimize HR operations and make informed decisions.

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Human Resources Resources Diversity Compliance 248

Great Leadership By Dan

JANUARY 7, 2014

Most senior teams have Monthly Operation Reviews (MORs) – the real stuff is on that agenda, and the rest is all noise. It’s a part of their performance metrics and compensation. CEO commitment IDPs leadership development metrics starfish story succession planning talent management' How about if we hear from others?

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Planning Succession Metrics Commitment 236