Don’t EVER Doubt How Leadership Impacts the Employee Experience, Customer Experience, and Overall Brand Experience!
Eric Jacobson
JUNE 21, 2023
Image Credit: Ryan Plomp via UnSplash Today, I feature an interview with Debbie Laskey , MBA. The moral of the story is that the Zappos employee was trained to provide customer service…in this instance, the agent found a solution to the problem even though it did not result in a sale for Zappos. Was the Zappos agent trained to do that?
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