Strategy Driven

JULY 13, 2011

Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth. Kaplan and Norton point out that customer satisfaction, internal business processes, learning, and revenue growth are important drivers of long-term performance.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. Play to your strengths, not your rival’s.

CEO 11

CEO Norton Airlines Short-term 11

Harvard Business Review

OCTOBER 31, 2014

In a recent paper , scholars Ryan Buell and Mike Norton (both at Harvard Business School) studied ways in which service organizations could improve customer satisfaction. In one of their studies, Buell and Norton created a fictitious travel website and asked people to search for a flight from Boston to Los Angeles.

Norton 11

Norton Operations Ryan Airlines 11

Harvard Business Review

AUGUST 29, 2012

We have a bias — one that operates below our conscious awareness — leading us to prefer the potential for greatness over someone who has already achieved it. Tormala, Jia, and Norton found the same pattern when they looked at evaluations of job candidates.

Norton 15

Norton Uncertainty Learning-by-Doing Information 15

Harvard Business Review

DECEMBER 8, 2015

Then, last summer, they launched an initiative to reduce COGS, cutting food waste, reconfiguring some dishes, and coming up with ways to operate more efficiently. Operating profit rose by more than 10 percentage points in just four months and has stayed in the 18% to 20% range, compared with a restaurant-industry average of less than 4%.

ESOP 8

ESOP Open-book Norton Loyalty 8

Harvard Business Review

APRIL 3, 2014

According to VentureBeat’s Dean Takahashi, Tencent is “a little like what you would get if you combined AOL, Facebook, Skype, Yahoo, Gmail, Norton, and Twitter — under one roof.” billion; mobile gameplay recording service Kamcord; and in Level Up, a Singapore-based online game operator for $26.95

Norton 9

Norton Globalization Price Airlines 9

Harvard Business Review

OCTOBER 23, 2013

Another says she is most excited about the opportunity to change how the industry operates and have a big impact on improving lives. As my HBS colleague Michael Norton shows in his book Happy Money , giving to others boosts happiness. It’s too remote; it distracts from doing the work, and the work is the important thing.

Motivation 11

Motivation IPO Norton Open-book 11

Harvard Business Review

SEPTEMBER 18, 2015

Lalin Anik, Lara Aknin, Michael Norton, Elizabeth Dunn, and Jordi Quoidbach conducted a series of field experiments in which they found that when employees share their bonuses with coworkers and charities, they are more satisfied and perform at a higher level than those who don’t.

Letter 8

Letter Policies Norton Bottom-up 8

Harvard Business Review

FEBRUARY 7, 2011

My research shows that, online, we take on new character traits that add up to a full-fledged "e-personality" — a disinhibited way of behaving and transacting that can be very different from how we have always operated. Norton & Company, 2011).

Real Estate 15

Real Estate Norton Comparison Self-aware 15

Harvard Business Review

AUGUST 24, 2017

A colleague who doesn’t listen can also “have very negative consequences from an operational standpoint — there are often a lot of mistakes because projects don’t get executed correctly.” ” So it’s imperative to address the issue.

How To 14

How To Follow-up Norton Case Study 14

Harvard Business Review

MARCH 11, 2015

I talked with Ryan Buell , an assistant professor at the Harvard Business School, who studies the intersection of operations and customer behavior. Cinemark theater’s new self-service kiosks have “had concession spending per person climb for 32 straight quarters.” ” So why the uptick?

Banking 8

Banking Technology Norton Ryan 8

Harvard Business Review

DECEMBER 13, 2017

PMs have to have a deep understanding of how the organization operates and must build social capital to influence the success of their product – from obtaining budget and staffing to securing a top engineer to work on their product. and of course the compensation and benefits.

Productivity 8

Productivity Products Core Competence Management 8

Coaching Tip

SEPTEMBER 20, 2011

and Canada and more than 7 million vehicles a year traverse the Ambassador bridge, according to the Public Border Operators Assn. 1 national infrastructure priority," says Roy Norton, the nation's consul general in Detroit. -Canada border crossing. One-quarter of the truck freight between the U.S. Trucks clocked a cumulative 5.2

Power 102

Power Norton Hamel Leadership 102