Strategy Driven

JULY 13, 2011

Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth. Some examples include new technologies, changes in customer preferences, new ways of serving customers, and disruptive threats.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. Play to your strengths, not your rival’s.

CEO 11

CEO Norton Airlines Short-term 11

Harvard Business Review

OCTOBER 23, 2013

The most motivated and productive people I’ve seen recently work in an older company on the American East Coast deploying innovative technology products to transform a traditional industry. Another says she is most excited about the opportunity to change how the industry operates and have a big impact on improving lives.

Motivation 11

Motivation IPO Norton Open-book 11

Harvard Business Review

MARCH 11, 2015

McDonalds isn’t the first fast food chain to consider giving customers more control over their orders using technology (though there’s a fair amount of debate about whether customization is really the best way forward for the struggling company ). Some self-service technologies are able to buck this trend. No problem.

Banking 8

Banking Technology Norton Ryan 8

Harvard Business Review

FEBRUARY 7, 2011

As the Internet and related technologies have turned money into an even less tangible and further removed concept than the plastic of credit cards, the result may be a new and largely unacknowledged contributor to our economic woes. Norton & Company, 2011).

Real Estate 15

Real Estate Norton Comparison Self-aware 15

Harvard Business Review

DECEMBER 13, 2017

PMs have to have a deep understanding of how the organization operates and must build social capital to influence the success of their product – from obtaining budget and staffing to securing a top engineer to work on their product. Pro: Breakthrough technology can offer customers things they didn’t even know they needed.

Productivity 8

Productivity Products Core Competence Management 8

Coaching Tip

SEPTEMBER 20, 2011

We have entered the age of empowered individuals, who use potent new technologies and harness social media to organize themselves. and Canada and more than 7 million vehicles a year traverse the Ambassador bridge, according to the Public Border Operators Assn. One-quarter of the truck freight between the U.S. This is Canada's No.

Power 102

Power Norton Hamel Leadership 102