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A New Framework for Customer Segmentation

Harvard Business Review

In one presentation, we were exuberant about Big Data and Little Data, and in the next, speaking what seemed to be 1960''s voodoo psychographic language. In Clay Christensen''s words, customers "hire" products or other solutions because they have a specific job to fulfil, not because they belong to a certain segment.

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Open Innovation: co-creation, and intrapreneurship

Innovation Excellence

Schmidt: Co-creating Brands: Brand management from a co-creation perspective , which includes a foreword by Venkat Ramaswamy and contributions from twenty co-creators. I think the French electricity transmission system operator, RTE is a good example of an organization, where their Open Studio benefits from distance.