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He understood that individual as well as collective scripts would stay hidden until the normal way that the organization operates is challenged. Source: Decade of Change : Managing in Times of Uncertainty. * * *. Once the scripts are brought to the light they tell us a lot about how that system handles variations.”.
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Yet it affects so much of a how a business operates, from the individual in the team to the company as a collection of teams to the entire market place. This lack of clarity brings uncertainty and can result in poor levels of trust and communication, meaning that there is no coherent approach to tackling the barriers to success.
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