article thumbnail

Are These Systems Serving or Subverting Organization Results?

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. What’s Your OS (Operating System): Is Technology Supporting or Controlling?

System 52
article thumbnail

The Seven Arts Of Change

Eric Jacobson

The bottom line is that, despite how technological and automated organizations have become, at their core they remain a collection of human energies that are merely being applied in an organized environment," explains Shaner. Listening is the root of collaboration, root-cause analysis, and effective teamwork.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

At the Crossroads: Piecemeal Programs or Culture Change?

The Practical Leader

This too shall pass” From Bolt-On Programs to Built-In Culture Change Hundreds of studies over the decades have shown that 50 – 70 percent of improving customer service levels, restructuring, mergers/acquisitions, introducing new technologies, performance management systems, leadership training, and the like fail.

article thumbnail

Business Transformation Only Happens When Employees Equate Change With Deep Personal Growth

Eric Jacobson

The bottom line is that, despite how technological and automated organizations have become, at their core they remain a collection of human energies that are merely being applied in an organized environment," explains Shaner. Listening is the root of collaboration, root-cause analysis, and effective teamwork.

article thumbnail

The Seven Arts Of Change

Eric Jacobson

The bottom line is that, despite how technological and automated organizations have become, at their core they remain a collection of human energies that are merely being applied in an organized environment," explains Shaner. Listening is the root of collaboration, root-cause analysis, and effective teamwork.

article thumbnail

Leading Business Transformation That Lasts

Eric Jacobson

The bottom line is that, despite how technological and automated organizations have become, at their core they remain a collection of human energies that are merely being applied in an organized environment," explains Shaner. Listening is the root of collaboration, root-cause analysis, and effective teamwork.

article thumbnail

The Seven Arts Of Change

Eric Jacobson

The bottom line is that, despite how technological and automated organizations have become, at their core they remain a collection of human energies that are merely being applied in an organized environment," explains Shaner. Listening is the root of collaboration, root-cause analysis, and effective teamwork.